ConnectionPoint to launch Aug. 29 with travel and expense service

August 23, 2016

ConnectionPoint, a one-stop administrative service centre for the U of S community, will offer assistance with travel and expenses, and general questions beginning Aug. 29. To learn more about the services offered and how to access them, visit servicedesign.usask.ca. More information will be posted, Aug. 29.

New ConnectionPoint leadership team

August 9, 2016

In preparation for launch in late August, new leadership for ConnectionPoint has been announced. Troy Linsley (services) Jae-Anne Peace (operations) and Rachel Heidecker (support) will lead ConnectionPoint in providing high-quality and efficient service to faculty, staff and students. Learn more about ConnectionPoint.

ConnectionPoint to launch this summer

June 14, 2016

This summer, as part of the work being undertaken in service design and delivery, the university will launch ConnectionPoint, a one-stop service centre providing the administrative services you need, when you need them. The first services to be offered will be assistance with travel and expenses, and administrative support for researchers. More information and a specific launch date will be available in July.

To support the offering of these services to faculty and staff, positions will be posted in the coming weeks. Please watch jobs.usask.ca to learn more about the opportunities available.

Service design and delivery progress

April 4, 2016

In the two years since it began, the service design and delivery process has been looking at areas where the university can provide better service, and better value to faculty, staff and students. Read more about the work being done on this important initiative. For more information, visit the service design and delivery website.

2015

Service design and delivery update

June 30, 2015

"Service design and delivery is not about eliminating jobs or even cost cutting—the goal is to provide better service to the campus community.” - Daphne Taras, Dean of the Edwards School of Business

It has taken several months to collect and analyze data including the staff work inventory survey and focus groups with faculty. In addition to regular check-ins with the deans executive, the functional leaders and a reality check group, the work team has also had discussions with faculty and staff on how they would organize to improve services. A couple of key findings are that generally, faculty and staff would like to see improvement and standardization of processes, and that many colleges are implementing best practices that could be shared. Based on the team's analysis, a model is being designed to not only improve services, but also to support staff career development and progression. Based on this work, the team is now in discussions about implementation. Updates and next steps will be reported in future issues of the YOU|Sask newsletter. Questions should be referred to your supervisor or to any member of the work or executive teams:

Wade Epp, Human Resources
Brad Steeves, Health Sciences
Sharon Scott, Communications
Jan Baxter-Jones, Financial Services Division
Janelle Hutchinson, Office of the VP Finance and Resources
Kate Breen, Scott Madden Consulting